Stonewall Memorial Hospital looking to drop Athena to prevent future losses

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Since switching to Athena in 2018, the Stonewall Memorial Hospital District has faced numerous challenges with the system on the financial side of record keeping, and with the discovery of thousands in revenue losses, the administration is looking at returning to CPSI, the district’s previous service provider.

“It has come to our attention that we are missing significant amounts of revenue,” said hospital CEO Billie Carter, when she spoke to the SMH board last month, explaining that internal financial reports show an estimated loss of roughly $500,000 in claims.

Carter said it was discovered when the finance department began processing tax forms, and while they are continuing to look into the issue, attempting to pinpoint where the losses are happening, it appears supply charges and other charges are simply disappearing.

She said she would be discussing the matter with Athena representatives, looking to see why charges are not being attached to claims and hoping to have many claims rebilled to attempt to recoup some missed revenue. Carter said this would depend on what payer category the charges fit into.

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